This case file was rejected.
Decathlon Germany and Parloa: voice AI in customer service
The interaction volumes and task-reduction figures were published by the vendor, Parloa. The client is quoted only in qualitative terms, and we found no independent public source for the numbers.
A case file stays on the site only while the public record supports it. When it does not, we take it down and say why here, rather than leave a dead link. The claim may still be true; it is not something we can show you a way to check.